Growing Labs Return Policy
To return an item, please contact Growing Labs customer service for a Return Goods Authorization (RGA) number and instructions, either by phone at 833-476-9420 or by email at firstname.lastname@example.org. This will ensure proper processing of your items. We cannot accept packages shipped to us without an RGA number. Restocking fees vary according to manufacturer policy, of up to 35%.
Return requests must be initiated within 30 days of receipt of order. All items must be returned in the original unopened packaging with all included accessories, certificates and manuals. Used products are not eligible for return. Buyers are responsible for shipping cost on returns; please pack responsibly as Growing Labs will not be held liable for returns that are lost or damaged in transit on return shipping.
The following items may not be returned:
- Refrigerated or sterile products may not be returned, even if they are unmarked or unused.
- Chemicals and or/hazardous materials may not be returned.
- Custom items may not be returned unless a vendor is willing to take back a specially ordered item. The return of a specially ordered item is subject to any restocking fee charged by the vendor.
- Obsolete, discontinued, expired, short-dated, used, or items in units of measure less than the original unit of sale may not be returned for credit.
This return policy is only available to customers of the United States. For other countries, return requirements vary on a case by case basis. Because of the high rise of international shipping costs, customs fees, and taxes, we will do our best to accommodate requests.
WARRANTY REPAIRS/OUT OF BOX FAILURES
For warranty repairs or out of box-failures for an item purchased from Growing Labs, please contact customer service for further instructions. Please have the serial number as applicable.
For small parcel shipments, please email a photo of the damaged item and exterior box to customer service with tracking and order number. Please hold all damaged material for carrier inspection until you receive notification from Growing Labs that item can be discarded.
For capital equipment, receiver should not accept a damaged or shorted delivery unless the carrier makes a “damage or shortage” notation on freight bill or delivery receipt. Even if equipment appears in good condition customer should immediately unpack and inspect for concealed damage or shortage. In the event of any such damage the original shipping container must be saved for inspection and Growing Labs should be notified as soon as possible. Failure to adhere to this policy will release Growing Labs from any responsibility regarding replacement and/or credit.
Growing Labs, LLC reserves the right to amend this return policy, or any other policy, at any time.